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Notes and Tips

Notes

Thursday and Sunday Concerts

A maximum of one afternoon concert ticket and one evening concert ticket will be allocated to each membership number.
We expect at least one child ticket to be included in ticket orders for the Peerie Spang family concert.

Friday Concerts

A maximum of one afternoon concert ticket, one evening concert ticket and either a Festival Club Late or a Legion Late ticket will be allocated to each membership number. Only Folk Festival members will be able to purchase tickets for the Club Late.
Please note that the opening hours for the Legion Late and the Festival Club Late are exactly the same. Both will have doors opening at 10.30pm for music commencing around 11.15pm. The music and bars in both venues will close by 02.00am and both buildings must be cleared by 03.00am.
The Legion Late is Over 18s only.
Folk Festival Members aged 14 and over may attend the Festival Club Late but only if accompanied by an Adult Member. The ticketing system will not allow the sale of under 18 tickets for Festival Club Lates without an Adult member also buying tickets.

Saturday Concerts

A maximum of one afternoon concert ticket, one evening concert ticket and one Club Late ticket will be allocated to each membership number. This years Saturday Legion concert is being classed as an evening concert and not as a Late concert. Only Folk Festival members will be able to purchase tickets for the Club Late.

All tickets issued by the Shetland Folk Festival Society are non-transferable and non-refundable.

Tickets are sold on a strictly first come, first served basis.

All ticket orders will be held in Lerwick, Shetland, for collection. An envelope with all of your processed tickets will be prepared and will be ready for collection between 11.00am and 4.00pm on Saturday 19 and Saturday 26 April from our office at 5 Burns Lane, Lerwick, Shetland. After these two dates, all tickets will be transferred to the Festival Club and avallable for collection on Wednesday 30 April between 5.00pm and 8.00pm, and Thursday 01 to Saturday 03 May between 11.00am and 5.00pm. These dates and times will be detailed on your Ticket Order Confirmation Email. Please read this email carefully and retain the emall as evidence of your ticket order.

Tips

Have your membership numbers ready!
Once a member has been checked, you can quickly autofill their details by clicking on their name when it appears.
Some concerts may sell out very quickly. If purchasing for a large group, you may wish to prioritise the tickets you want to purchase, and make separate orders if necessary.
A £1.50 processing charge is added to all orders.
Once you have clicked a “Pay with…” button and have been taken to PayPal/Stripe to make your payment, DO NOT CLICK THE BACK BUTTON. The details you entered previously will no longer be populating the order form.
Once you have clicked a “Pay with…” button, your tickets will be allocated to your basket in the system, although won't be confirmed until after payment has been made. If your payment fails, or you decide to cancel, you will be unable to re-purchase those same tickets for 15 minutes. This is to prevent overselling, so make sure you check your selected tickets carefully, and complete your purchase at the payment stage. On ticket launch day, please email info@shetlandfolkfestival.com, get in touch with us on Facebook, or call us on +44 (0) 1595 694757 and we can manually remove your pending order for you.